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FAQ

  • - Smoking or drinking coffee is prohibited 30 minutes before the measurement
    - Take a rest for 5 minutes before the measurement
    - Remove thick coats or jackets before the measurement
    - Do not roll up your sleeves
  • Blood pressure can fluctuate about 30mmHg throughout the day. Compare your blood pressure with measurements taken around the same time on other days. The reference Blood Pressure values for comparison must be taken from the same side of the arms because generally, the Blood Pressure of the left and right arms are different.
  • Your blood pressure reading may be higher if
    - you are taking your first measurement
    - your sitting position is high
    - you are wearing thick clothing
    - your clothes are grouped or rolled up
    - you are anxious or not relaxed
  • When measuring your blood pressure, the measuring upper arm should be at the heart level for an accurate measurement. Your blood pressure reading may be higher if your sitting position is too high. It is important to have a height-adjustable chair so that the measurer can adjust the chair level accordingly.
  • The measuring arm should be inserted into the device with your elbow placed on the elbow point. Also, the height of the chair should be adjusted so that the measuring upper arm is at the heart level.
  • - error message ① "Remove the object on the step."
    This message appears when you put an abject on the step before warming-up is completed after power-on. Remove the object from the step and turn on the power again.

    - error message ② "Your private information is not valid."
    Your provided invalid data in age and height section. Please check he allowance range.

    - error message ③ "Wipe your hands and feet with electrolyte tissues."
    This message appears when the contact between hands and feet with electrodes is not proper due to dry hands and feet or plenty of keratins that disturb the test. Check your posture for measurement and try again after wiping your hands and feet with provided wet tissues.
  • - Unit setup is incorrect. Please check the unit in QUICK mode.
    - Touch screen's location setup is not aligned. Please set up coordinates according to the following steps.
    - Turn off the power. When you turn on the power, you will see self-adjustment screen.
    Press the center of the screen until the screen changes. Press the center of + at the top of right side using stylus pen until you hear the sound.
    Press the center of + at the bottom of left side using stylus pen until you hear the sound.
    When the setup is properly set, power will be reset and self-adjustment screen will appear.
  • - It is set up in mute mode. Please check the sound setup in SETUP mode.
    - It is in silent mode. Please check the volume setup in QUICK mode.
  • - It is set up in mute mode. Please check the sound setup in SETUP mode.
    - It is in silent mode. Please check the volume setup in QUICK mode.
  • - The InBody's outer device setup is incorrect. Please refer to user manual and check if it is set up correctly in SETUP mode.
    - Communication cable that connects InBody and outer device is unplugged or damaged. Please check each communications cable's connection status.
    - Outer device communication cable is connected to an improper port of the InBody, Please check if it is connected properly.

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